SUNNY RESIDENCE TERMS OF SERVICE:

§1 General Provisions

These Regulations set out the terms and conditions for booking and renting accommodation in the selected apartment of Słoneczna Rezydencja, ul. Środkowa 239s, 34-405 Białka Tatrzańska, hereinafter referred to as the Property, managed by Górska Grupa Inwestycyjną, ul. Chyców Potok 26/P. II, NIP: 736-173-05-74, hereinafter referred to as the Lessor. Making a reservation is equivalent to accepting the provisions of these Regulations. The agreement between the Client and the Lessor is concluded at the moment of making a reservation online, via email or by telephone, or in the case of a reservation at the Property, by the Client signing the registration card.

§2 Reservation

1. To make a reservation, the Client books a stay for a selected period. A preliminary apartment reservation confirmation will be sent to the Client's email address. In the event the deposit payment is not confirmed within the timeframe specified in the reservation confirmation, the Owner reserves the right to cancel the reservation.
2. The reservation confirmation sent by the Landlord includes:
a) The Client's stay dates
b) The rental fee amount
c) Information on the deposit amount
d) Bank account details
e) General booking conditions
3. After receiving the deposit for the reservation, the Client will receive an email confirming the payment and providing contact details of the reception staff responsible for handing over the apartment keys. The deposit is non-refundable in accordance with Article 394 of the Civil Code.
4. To guarantee a reservation with flexible booking conditions, a deposit is required. Detailed rules regarding reservations and fees can be found on the following websites: www.odkryj-bialke.com, the Property's website, and the booking portals through which the Lessor makes apartment rentals.
5. Non-refundable offer for decisive individuals with no possibility of free cancellation or modification, but with a guaranteed lower price. A booking fee of 100% of the booking value is required.
6. Modifications to a booking after it has been made are only possible through individual agreement with the Lessor. Approval of booking modifications will be confirmed by email. The Lessor may charge an additional fee resulting from a change in the booking terms, as well as an administrative fee.
7. The Client may transfer all rights to another person, provided that this person simultaneously takes over all obligations resulting from the booking. In this situation, the Owner must be notified immediately of the change of the Booker, providing the personal details of the person taking over the rights and obligations arising from the agreement. The person taking over the booking is then obliged to confirm this fact via electronic mail, modifying the booking with the necessary personal and payment details.

§3 Conditions of the lease agreement

The property has a Reception offering services related to stay management, reservations, and concierge services.
2. Apartment rental, includes all utility charges, disposable items provided in the apartment (cleaning supplies, towels, bedding and toiletries), and services generally available to Guests of the Property.
3. Check-in time is from 4:00 PM on the day of arrival and check-out time is by 11:00 AM on the day of departure.
3.1. Check-in after 22:00 in season and 20:00 out of season, and check-out before 08:00, must be reported in advance and agreed with the Reception Staff. In the event of arrival outside Reception opening hours, an additional charge may apply in accordance with the price list available at Reception.
3.2. Extending the hotel day or early check-in is dependent on the current occupancy of the Property and will be considered individually by the Lessor each time. To obtain a guarantee from the Lessor, an individually agreed amount must be paid for a late check-out. The price list for late check-out or early check-in is available at the Property's Reception.
4. The Landlord provides services in the chosen Apartment according to its category and standard. In the event of any reservations regarding the quality of services, the Client is asked to report them immediately to the Facility's Reception Staff.
5. Upon checking into the apartment, the client is obliged to familiarise themselves with the technical condition and, in the event of discovering any faults, to immediately inform the Reception Staff.
6. The Client is obliged to immediately inform the Lessor of any incidents that could expose the property owner to material damage or endanger the safety of other Guests staying on the Property.
7. The Client may use the apartment only for residential purposes and may not sublet it to third parties.
8. By booking a flat, the client agrees to the Service Charge being added at the amount agreed in the booking confirmation.
9. Children up to 3 years of age, sleeping in a bed with adults or in their own cot and not requiring bedding, stay free of charge. Other children will be charged according to the booking conditions.
10. In Białka Tatrzańska, a local fee of up to 2.50 PLN per person per night of stay is applicable, which is not included in the price of the stay.
11. As part of the booking in selected apartments, the Client is entitled to one free parking space on the Premises. The Management is not responsible for damage to or loss of a car or other vehicle belonging to the Client left in front of the building or in an unsecured car park.

§4 Customer Responsibilities

The actual number of people to reside in the apartment is limited to that stated in the booking confirmation. If the apartment is used in a manner contrary to the booking conditions, the Lessor may refuse check-in to the Property and the handover of keys to the booked apartment. In such a case, the Client is obliged to pay the full booking amount, and the deposit paid is non-refundable.
2. The Client is obliged to register (check-in) all individuals with the Lessor. The Lessor reserves the right to refuse the acceptance of additional persons if their total number exceeds the technical capacity of the apartment. In exceptional cases, the Lessor may grant consent for additional persons to stay in the apartment. Additional persons will be charged according to the current price list available at the Facility's Reception. Such a change must be confirmed in writing or electronically.
3. The Client undertakes to observe good neighbourly conduct. A nightly quiet period shall be observed on the Premises between 10:00 PM and 6:00 AM. Failure to observe the nightly quiet period will result in the immediate vacating of the Premises without refund of any amount paid.
4. The Client and their cohabitants are responsible for any damage caused to the rented Apartment, common areas, and the Property itself, and shall immediately notify the Lessor of any damage and undertake to cover the costs.
5. The Client is obliged to present to the Reception Staff a photo ID document confirming the Client's identity. In the event of refusal to present a document in a manner that enables check-in, the Staff is obliged to refuse to hand over the room keys.
6. Children on the playground (swings, sandpit, trampoline and other equipment) may only be supervised by parents (or legal guardians) who bear full responsibility for the child. Children under 10 years of age may only use the lifts, ski room or similar rooms in the presence of parents (or legal guardians).
7. Loss of keys or apartment cards will result in the Client being charged a fee in accordance with the current price list.
8. Excessive soiling that requires professional cleaning of carpets or upholstery will incur an additional charge in accordance with the current price list available at the facility's reception.

§5 Fire Regulations
1. The Client has an absolute obligation to comply with fire safety regulations on the Premises. The activation of a fire alarm sensor will result in an automatic call to the fire brigade and a penalty of PLN 5,000.
2. Smoking tobacco products, e-cigarettes, resulting in the need for additional cleaning and ozonation of the apartment, will incur a penalty of PLN 500.
3. Due to the presence of smoke detectors, when using the hob/induction hob, the Customer is obliged to use an extractor fan or hood.

§6 Additional Services

The establishment provides additional services, including towel changes and extra apartment cleaning. The price list for these additional services is available at the Establishment's Reception.

§7 Animals at the Property

1. Dogs are accepted in selected apartments. The client is obliged to check before making a reservation whether the apartment chosen by them allows pets. This information is available on the website https://www.odkryj-bialke.com/kompleks/rezydencja-sloneczna or can be provided by Reception Staff.
2. Upon checking in at the Property and paying the fee for the pet's stay, the owner declares that they have familiarised themselves with the pet stay regulations available on the Property's website and at the Reception.
3. The pet owner is fully responsible for their animal and any damage it may cause. It is forbidden to leave the animal unattended in the apartment. Animals whose behaviour causes discomfort to other Guests may be removed from the Premises.
4. If you arrive at the apartment with an animal, and animals are not permitted, the Reception Staff reserves the right to refuse to hand over the keys to the premises without refunding any deposit paid.
5. The cost of the pet's stay is in accordance with the current price list available at reception.
6. Personnel reserve the right to collect a deposit of 500 PLN and inspect the apartment in the presence of guests during check-out.

§8 Transfer of the client's rights and obligations to another person

1. The Client may transfer all rights accruing to them from the reservation to another person, provided that this person simultaneously assumes all obligations arising from this reservation. In this situation, the Lessor must be immediately notified of the change of the Renter, providing the personal details of the person taking over the rights and obligations arising from the agreement. The person taking over the reservation is then obliged to confirm this fact via e-mail, modifying the reservation with the necessary personal and payment details.

§9 Force Majeure

1. The parties may be exempted from liability for failure to fulfill or improper fulfillment of the contract if it results from an event of force majeure.
2. For the purposes of this agreement, "force majeure" means any event that prevents the fulfilment of an obligation, which is beyond the control of the parties, which the parties could not have foreseen at the time of concluding the agreement and which could not have been prevented, including, but not limited to: acts of nature, state of emergency, state of war, new legislation or administrative decisions, technical failures affecting the performance of this agreement and/or any other events of a similar nature. In the event that the occurrence of such events prevents either party from duly performing the agreement. The party seeking to be relieved of liability, in accordance with point 1 above, is obliged to promptly notify the other party in writing of the occurrence of a force majeure event justifying such relief.

§10 Applicable law

1. Polish law shall be the law governing disputes between the owner and the client. Disputes shall be settled by the Court competent for the Landlord's registered office.

§11 Processing and protection of personal data

We hereby inform you that data from the confirmed bookings will be processed by Górska Grupa Inwestycyjna Mastalski Matanyj Sp.J, as the administrator, to the extent necessary for registration purposes, to fulfil legal obligations (including tax obligations), and to protect its legally justified interests in the form of pursuing any potential pecuniary and non-pecuniary claims, and defending against potential claims from other parties.
We inform you that with regard to the above data, you have the right to access, rectify, erase or restrict processing, the right to object to processing, as well as the right to data portability. We inform you that providing the above data is necessary for the purposes of booking. In the absence of their provision, it will not be possible to fulfil accommodation purposes. We inform you that in connection with the processing of personal data, you have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

§12 Monitoring

CCTV has been installed on the Słoneczna Rezydencja premises.

1. Purpose of Monitoring
The purpose of the monitoring is to raise the level of safety for persons present on the property managed by the housing community, as well as to protect the property of the housing community.

2. Scope and Coverage of Monitoring
2.1. Recordings from the CCTV system only include the image captured by the cameras; sound is not recorded or saved.
2.2. The area covered by video monitoring includes the grounds around the buildings at ul. Środkowa 239s, Białka Tatrzańska, the main entrances to the buildings, corridors, the communal waste collection room, and other rooms forming part of the common property.
2.3. The visual monitoring system comprises external and internal building cameras, recorders that save images to a disk, monitors for viewing recordings, and a workstation that receives images from the cameras and recorders. System components can be improved, replaced, or expanded as needed.
2.4. The monitored area has been marked with pictograms showing cameras placed near the supervised locations.

3. Monitoring Usage Rules
3.1. The data controller for the monitoring is the Słoneczna Rezydencja Housing Community for the property located at Środkowa 239s, Białka Tatrzańska.
3.2. The entity responsible for the technical condition of the monitoring system, i.e., equipment service and maintenance, shall be an external entity with whom the Housing Community will sign an agreement for the aforementioned activities.
3.3. The entity authorised to process personal data, based on a data processing agreement, is the entity managing the common property (the property manager). This entity is responsible for the correct functioning of the monitoring and has direct access to the monitoring system devices used for saving, storing, sharing, and deleting recordings.
3.4. Video surveillance is conducted 24/7.
3.5. The monitoring system devices used for recording, reviewing, sharing, and deleting recordings are secured against unauthorized access within the building (entry only for persons authorised by the Housing Community Management).
3.6. Video footage is stored for no longer than seven days from the date of recording.
3.7. Copies of surveillance recordings shall be made by the Property Manager. The recorded medium shall be described and protected against damage, destruction, loss, and unauthorised access, and shall be stored in the office of the Housing Community Management.

4. Access to Monitoring Footage
4.1. The following entities and individuals have access to video surveillance footage:
- members of the Housing Community Board,
- The Property Manager and employees of an external entity with whom the Housing Community will conclude an appropriate personal data processing agreement and will oblige to implement appropriate technical and organisational measures to ensure the adequate protection of personal data.
• The Data Protection Officer, Deputy Data Protection Officer, or their authorized representatives.
4.2. Recordings from the video surveillance system are only made available upon written request to bodies authorised to receive them – for example, the Police, the Prosecutor's Office, and Courts, within the scope of their official activities.
Recordings from the monitoring system are not made available to private individuals, as this could lead to infringements of the rights and freedoms of third parties.
4.3. In the case of justified requests from individuals or the aforementioned authorities, i.e., if recordings were to constitute evidence in court or administrative proceedings, it is possible to extend the recording retention period for the time necessary to complete the proceedings.
4.4. An individual or body interested in securing CCTV footage for future proceedings may submit a written request to that effect. The request to secure the recording, addressed to the Management Board of the Housing Community, must be delivered within 3 days from the day on which the event recorded by the CCTV system occurred. A request submitted after this deadline does not guarantee the security of the recording, due to its possible deletion.
4.5. Requests for footage preservation must specify the approximate date and time of the incident; otherwise, locating the relevant footage may not be possible.
4.6. A copy of the requested video surveillance recording is made by the entity operating the video surveillance system (Facility Manager) upon written request from the Board of the Housing Community. The copy should be appropriately described, i.e., indicate the copy number, date of preparation, data source – recording scope, date and time of recording.
4.7. A copy of the recording is stored by this entity in a manner that protects it from access by unauthorised persons. The property manager maintains a register of made and provided copies of the recording, which notes the date a request was lodged; the copy number; the data source – scope of the recording, date and time of recording; the date the copy was made; the details of the person who made the copy; information on the release or destruction of the copy and the details of the person collecting the copy.
4.8. Copies are stored for one month unless collected by the requester. After this period, they are destroyed.

4.9. The costs of extracting and securing monitoring recordings are covered by the requesting party.

5. Final Provisions
5.1. Personal data recorded by the video surveillance system is protected, does not constitute public information, is confidential information within the meaning of personal data protection regulations, and shall not be made available to unauthorised entities.
The persons with access to live footage or archival recordings from visual surveillance are obliged to comply with data protection legislation. The Management of the Housing Community will issue these individuals with appropriate authorisations for the processing of personal data, and will enter into appropriate data processing agreements with external entities.

I agree / I do not agree * to the sending of commercial information by the Administrator, Górska Grupa Investment with its registered office in Zakopane, at ul. Kasprusie 6, in accordance with the Act of 18 July 2002 on the provision of electronic services.

I agree / I do not agree to the processing of my personal data by the Administrator, Górska Grupa Inwestycyjna, with its registered office in Zakopane, at ul. Chyców Potok 26 p.2, for marketing purposes.

Providing data in this regard is voluntary. The basis for data processing is my consent. I have the right to withdraw my consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. Personal data will be processed until consent is withdrawn. I have the right to request access to my personal data, rectification, erasure or restriction of processing from the Controller, as well as the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw). *delete as necessary.

We would like to inform you that the data from the registration agreement will be processed by Górska Grupa Inwestycyjna, as the administrator, to the extent necessary for the purposes of registration, fulfilment of legal obligations (including tax obligations), and for safeguarding our own legitimate interests in the form of vindication of potential claims of property and non-property nature to which we are entitled, and defence against possible claims of other persons. We would like to inform you that the data will be processed for the duration of the service and for 10 consecutive years, but for no less than the expiry of the limitation period for possible claims. The aforementioned data will not be transferred to other entities, except to entities performing services directly for the Administrator. We inform you that with regard to the above data, you have the right to access, rectify, delete or restrict processing, the right to object to processing, as well as the right to data portability. We inform you that the provision of the above data is necessary for the fulfilment of the registration purposes, and in the absence of such data it will not be possible to fulfil the registration purposes. We inform you that you have the right to lodge a complaint to the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warsaw) in relation to the processing of your personal data.

On the property, including within the apartments, in accordance with the Act of 08.04.2010 on the amendment of the Act on health protection against the consequences of tobacco and tobacco products use and the Act on the State Sanitary Inspectorate (Journal of Laws No. 81, item 529) – a complete ban on smoking cigarettes and tobacco products is in force.






Complaint handling procedure for Słoneczna Rezydencja by individual customers (Consumers)

Górska Grupa Inwestycyjna Mastalski Matanyj Spółka, with its registered office in Zakopane at ul. Chyców Potok 26 p.II (34-500), entered into the National Court Register maintained by the District Court for Kraków Śródmieście in Kraków, XII Commercial Department of the National Court Register under KRS number 0000782149, NIP 7361730574, acting in its own name and on behalf of its partners: Kamil Mastalski and Wojciech Matanyj (hereinafter referred to as: "Słoneczna Rezydencja"), shall consider complaints submitted by Clients in the manner and within the time limits specified in these Procedures, unless the legal relationship (e.g. contract) between the Client and Słoneczna Rezydencja provides otherwise.
2. For the purposes of these procedures, a "Customer" shall be understood as a consumer within the meaning of the Act of 23 April 1964, the Civil Code (Journal of Laws of 2014, item 121), who uses the services provided by Słoneczna Rezydencja and submits a Complaint.
3. For the purposes of these procedures, a "Complaint" is considered to be a statement by the Customer submitted in writing or sent by electronic mail (regardless of the name/title of the document) addressed to Słoneczna Rezydencja concerning a breach of the Customer's rights arising from the use of services offered by Słoneczna Rezydencja. The Complaint should contain data allowing for the unequivocal identification of the Customer, as well as data enabling contact with the Customer and the subject of the Complaint (a precise description of the Customer's reservations).
4. Complaints in writing should be sent to: Górska Grupa Inwestycyjna Mastalski Matanyj ul. Chyców Potok 206, PII, 34-500 Zakopane. Electronic complaints should be sent to the following e-mail address: rezerwacja@rezydencjasloneczna.pl
5. The Customer should submit a complaint as soon as possible after becoming aware of the circumstances causing concerns to ensure a reliable and efficient resolution.
6. Upon receiving a Complaint, Słoneczna Rezydencja will take steps to consider the Complaint. An authorised employee has the right to contact the Customer in cases requiring the establishment of the factual situation with the Customer's participation or obtaining additional information necessary for the proper consideration of the Complaint.
7. Complaints are processed in writing (or via email, if the complaint was submitted electronically).
8. The complaint response will include:
a) factual and legal grounds, unless the nature of the allegations made does not require it,
b) information about the reported problem, indicating the relevant excerpts from the agreement or regulations applicable within the Premises, unless the nature of the raised grievances does not require it,
c) The name of the person providing the response.
9. The Customer's Complaint should be responded to as soon as possible, but no later than 14 days from the date the Complaint is received.
10. The decision to pay the Client compensation or issue a refund must always be approved by the Management Board of Górska Grupa Inwestycyjna.
Górska Grupa Inwestycyjna Mastalski Matanyj Spółka, with its registered office in Zakopane at ul. Krupówki 4 (34-500), entered into the National Court Register kept by the District Court for Krakow-Śródmieście in Krakow, XII Commercial Department of the National Court Register under number KRS 0000782149, NIP 7361730574, acting in the name and on behalf of which are the partners: Kamil Mastalski and Wojciech Matanyj
11. Payment of a financial claim or other compensation to the Customer will be made promptly, but no later than 30 days from the date of acceptance of the Complaint, based on the Management Board's decision.
12. The Customer retains the right to bring an action concerning a Complaint before a common court, in accordance with applicable law.


Child Protection Policy at the Sunny Residence

Preamble

In consideration of the legal obligation arising from the provisions of the Act of 13 May 2016 on Counteracting Sexual Offence Threats and Protecting Minors, and the content of the United Nations Guiding Principles on Business and Human Rights, recognising the significant role of business in ensuring respect for children’s rights, Słoneczna Rezydencja adopts this Child Protection Policy. This document constitutes a set of principles and procedures applied in the event of suspicion that a child residing at Słoneczna Rezydencja is being harmed, and for the prevention of such threats, taking into account the situations of disabled children and children with special educational needs.
The child protection policy at Słoneczna Rezydencja is implemented based on the following principles:


Sunny Residence conducts its operational activities
with respect for children's rights as individuals particularly vulnerable to harm.
2. Słoneczna Rezydencja recognises its role in conducting business in a socially responsible manner and promoting desirable social attitudes. Słoneczna Rezydencja particularly emphasises the importance of the legal and social duty to notify law enforcement agencies of any instance of suspected child abuse and commits to training its staff in this regard.

Glossary
For the purposes of this document, the meaning of the following terms has been clarified:
1. Tourist facilities – Hotel facilities and other facilities where hotel services are provided as defined in the Act of 29 August 1997.
on hotel services and the services of tour leaders and tourist guides.
2. Child/minor - For the purposes of this Policy, a child is considered to be any person under the age of 18.
3. Child's guardian – legal representative of the child: parent or guardian; foster carer; temporary guardian (i.e. a person authorised to represent a minor citizen of Ukraine who is staying in the territory of the Republic of Poland without adult supervision)
4. An unknown adult is any person over 18 years of age who is not the child's parent or legal guardian.
5. Child harm - should be understood as behaviour that may constitute an offence against a child by any person,
within the staff of the Tourist Facility, or a threat to a child's well-being, including neglect; any intentional or unintentional action/omission by an individual, institution, or society as a whole and any outcome of such action or inaction that violates rights, freedoms
And a child's personal rights and/or disrupt their optimal development.
6. Forms of child abuse:
Physical violence against a child is violence in which a child suffers actual physical harm or is potentially at risk of such harm. This harm occurs as a result of an act or omission by a parent or other person responsible for the child, or whom the child trusts, or who has authority over them. Physical violence against a child can be a repeated action or a one-off incident.
Psychological violence towards a child is a chronic, non-physical, harmful interaction between a child and a caregiver, encompassing both actions and omissions. This includes, among other things: emotional unavailability, emotional neglect, a hostile relationship with the child, blaming, denigration, rejection, developmentally inappropriate or inconsistent interactions with the child, failure to perceive or acknowledge the child's individuality, and psychological boundaries between parent and child.
* Sexual exploitation of a child is the involvement of a child in sexual activity that the child is not capable of fully understanding and giving informed consent to, and/or to which the child is not developmentally mature and cannot consent in a legally valid manner, and/or which is incompatible with the legal or moral norms of the society in question. Sexual exploitation occurs when such activity occurs between a child and an adult or a child and another child, if these persons, because of their age or stage of development, are in a relationship of care, dependence, authority. Sexual exploitation can also take the form of sexual exploitation, which is any actual or attempted abuse of a position of vulnerability, power advantage, or trust, for sexual purposes, including, but not limited to, profiting financially, socially or politically from the sexual exploitation of another person. A particular threat of sexual exploitation occurs during humanitarian crises. The threat of exploitation exists against both children and their caregivers (definition after UN Bulletin ST/SGB/2003/13).
Child neglect is the chronic or incidental failure to meet a child's basic physical and psychological needs and/or the disregard of their basic rights, causing disturbances in their health and/or developmental difficulties. Neglect occurs within the child's relationship with a person who is obligated to care for, bring up, nurture, and protect the child.
7. Offences against children – all offences that can be committed against adults can also be committed against children, as well as offences that can only be committed against children (e.g. sexual exploitation under Article 200 of the Penal Code). Due to the specific nature of accommodation facilities, where it is easy to gain an opportunity for isolation, offences against sexual freedom are the most likely to occur on their premises.
and morality, in particular rape (Article 197 of the Penal Code), sexual exploitation of insanity and helplessness (Article 198 of the Penal Code), sexual exploitation of dependency or critical situation (Article 199 of the Penal Code), sexual exploitation of a person under 15 years of age (Article 200 of the Penal Code), grooming (seducing a minor using means of communication at a distance - Article 200a of the Penal Code).
8. Other forms of child harm than committing a crime against them – all forms of violence used against a child that do not constitute a crime prosecutable by public indictment (e.g. shouting, humiliation, rough handling, verbal abuse, neglect of needs, etc.).
9. An employee is a person employed under a contract of employment or performing work under a similar agreement (e.g. mandate contract, B2B, contract for specific work), as well as an intern, trainee, volunteer, etc.
10. "A person employed to work with children" means any individual who performs or is assigned to perform tasks relating to the upbringing, education, recreation, treatment, provision of psychological advice, spiritual development, sports activities, or fulfilment of other interests of minors, or who is responsible for their care.
11. Entrepreneur or farmer – the body/entity/person managing the given Tourist Facility or network of Facilities, responsible for the proper formal functioning of the Facility.


Chapter I. Site Personnel

General rules
The Sunny Residence undertakes to educate its employees on circumstances indicating that a child at the Facility may be at risk of harm and on how to respond quickly and appropriately to such situations. The Facility may carry out the aforementioned education through various forms of training, e.g.: external training, internal training, e-learning, educational materials developed by the hotel.
educational materials available to employees free of charge, developed by other organisations.
2. Each employee, before being allowed to work, is familiarised with the Child Protection Policy, which is confirmed by their submission of a statement.
and a commitment to comply with the rules and procedures contained in this document. Appendix No. 1
3. Employees hired to work with children undergo cyclical training, which is documented by the employer.
4. Sunny Residence undertakes to take children's situations into account
for disabled persons and children with special educational needs, adapting the guidelines from Annex No. 12 to the specific nature and scope of the Facility's operations.

Hiring people to work with children
Individuals working with children must demonstrate in their employment history that
In the past, they haven't harmed any children.
2. Every person employed/seconded by Sunny Residence to work
Children must be checked against the Register of Sex Offenders; this also applies to underage employees, i.e. those under 18 years of age. Checking a person in the Register is done by printing the results of a search for the person in the Register with restricted access, which is then placed in the personal file of the person being checked. The scope of personal data required to check a person in the Register is located
In Annex No. 3.
3. Furthermore, every person employed/delegated to work with children must provide information from the National Criminal Register concerning offences specified in Chapters XIX and XXV of the Penal Code, in Article 189a and Article 207 of the Penal Code, and in the Act of 29 July 2005 on Counteracting Drug Addiction (Journal of Laws of 2023, item 172, and of 2022, item 2600), or acts prohibited equivalent to these offences specified in foreign legal provisions.
4. If the employed/delegated person holds a nationality other than Polish, they should also submit information from the criminal records of the country of which they are a citizen, obtained for the purposes of professional activity or voluntary work involving contact with children, or information from the criminal records if the law of that country does not provide for the issuance of information for the aforementioned purposes.
5. A statement must also be obtained from the employed/seconded person.
concerning the country/countries of residence during the last 20 years, other than the Republic of Poland and the country of citizenship, submitted under penalty of criminal liability. Appendix no. 4
6. If the law of the country from which the criminal record information is to be submitted does not provide for the issuance of such information or does not maintain a criminal register, the employed/posted person shall, under pain of criminal liability, declare this fact. Annex No. 5
7. Declarations made under penalty of criminal liability shall include a declaration of the following content: "I am aware of the criminal liability for making a false declaration." This declaration replaces the authority's instruction regarding criminal liability for making a false declaration.
8. When using the services of third-party entities, Słoneczna Rezydencja shall include a relevant clause in the agreement with that entity, which will enable Słoneczna Rezydencja to enforce an appropriate standard regarding the vetting of employees by the said entity for their safety with children. The clause shall enable Słoneczna Rezydencja to verify compliance with the obligation under penalty of immediate termination of the agreement and contractual penalties or other sanctions related to non-compliance with the agreement's terms in this regard.

Scope of competence and responsibilities of persons designated to implement the Child Protection Policy at Sunny Residence:
1. The entrepreneur or farmer supervises the application of the Child Protection Policy.
2. The entrepreneur or farmer shall appoint a Child Protection Policy Coordinator (hereinafter referred to as the "Coordinator").
3. The Coordinator is responsible for familiarising employees with the Child Protection Policy and monitoring its implementation at the [Facility/Hotel/Network].
4. The Coordinator organises and documents the process of employee education on recognising symptoms that a child residing at the Facility may be at risk of harm, and on ways of responding to such situations quickly and appropriately, in accordance with the procedures adopted by the Facility.
The coordinator describes each intervention or reported incident related
from harming a child on the Premises in a document created for this purpose (e.g. an incident log or intervention register).
5. If there is a reasonable suspicion that a crime has been committed, the Coordinator is responsible for securing evidence, including CCTV recordings, and handing it over to the authorities upon request.
by registered letter or in person to the prosecutor or the police.
6. The Coordinator is responsible for conducting the procedure when a child has been harmed by an employee of the Facility or another adult who is not directly employed by Słoneczna Rezydencja but by a third party.
The Coordinator is responsible for monitoring and updating the Child Protection Policy and ensuring its accessibility to both staff and other entities collaborating with the Facility, as well as guests.
8. The Coordinator's details are available to all employees and visitors of the Facility, including children. The details must include information on how to contact the Coordinator (email address, phone number, availability: working days and hours).

Principles of safe relationships between staff and children
1. All employees of Słoneczna Rezydencja are obliged to apply the following rules, as are other adults who have contact with children on the premises of the Facility, if such contact takes place with the consent of the Facility.
2. The overarching principle for all actions taken by staff who come into contact with children on the premises of Sun Residence is to treat the child with respect, taking into consideration their dignity and needs.
3. The use of violence in any form towards a child by employees and other adults is unacceptable.

A. Expected employee behaviours and practices
Maintain patience and respect when communicating with children.
Listen carefully to the child and give them age-appropriate answers
In this situation. When communicating with a child, try to ensure your face is at the same level as the child's face.
Reassure the child that if they feel uncomfortable with any situation, they can tell you or another designated person and get help.
Inform the child where the child protection policy, written in a way they can understand, is located at Sunny Residence. Assure them that if they have any questions, they can come to you or another designated person.
Uphold equal treatment of children regardless of their gender, sexual orientation, ability/disability, social status, ethnicity, culture, religion, and worldview.
Ensure a safe space. If children are present in the area where you are working, make sure that equipment and furnishings are used safely and the environment is secure (consider window and stair guards, limited access to busy roads, open water, etc.).
* If you see a child or children left unattended, and the situation may indicate a risk to the child's safety, take action to find the parent/guardian.

B. Unacceptable behaviour and practices by employees towards children at the Facility
You must not shout at, shame, humiliate, belittle, or insult a child.
You must not hit, poke, push, or otherwise violate a child's physical integrity, unless the child's health or life is at risk.
You must not establish any romantic or sexual relationship with a child, nor make inappropriate suggestions to them. This also includes sexual comments, jokes, gestures, and sharing erotic or pornographic content with children, regardless of its form.
You are not permitted to record or photograph a child for private or professional purposes without the consent of the child's parents/guardians and the consent of the child themselves. This also applies to allowing third parties to record or photograph children. The exception to this is when the child's image is merely incidental to a larger scene, such as a crowd, landscape, or public event, in which case the consent of the child's parent/guardian is not required.
You must not make contact with the child through private communication channels (private phone, email, messaging apps, social media profiles) or meet the child outside of working hours.
You must not offer a child alcohol, tobacco products, or illegal substances.
Never touch a child if they do not wish it or in a way that could be considered indecent or inappropriate.

If you witness any of the behaviours and/or situations described above from other adults or children, you must always inform the person responsible at the Venue for the implementation and monitoring of the Child Protection Policy.


CHAPTER II. CHILD IDENTIFICATION PROCEDURE DURING CHECK-IN AT RECEPTION

One form of effective prevention of child harm is establishing the identity of a child staying at a tourist facility and their relationship to the adult they are with at the facility.
2. The reception employee takes all possible steps to identify the child and their relationship with the accompanying adult.
3. To identify the child and their relationship to the person they are staying with at the Facility, you must:
a. request the child's identity document or another document confirming that the adult has the right to care for the child. Examples of documents that can be used for identification include: an ID card, a school ID, the mObywatel app, the Internet Patient Account, or a court order. If an identity document is not provided or its presentation is refused, request the child's details (e.g., first name, surname, address, date of birth).
b. If there are no documents indicating the kinship between the child and the adult, or if they refuse to show them, you should ask the adult and the child about this relationship. An example conversation plan with the adult and child can be found in Annex No. 2.
c. If the adult is not the child’s parent or legal guardian, they should be asked to present a document, for example, a written parental consent for the person to travel with the child, with a notary-certified signature, or consent signed by the child's parent, including the child's details, their home address, the parent's telephone contact number, and the identification document number/PESEL number of the person to whom the parent has entrusted care of the child. If the adult does not have any of the above-mentioned documents, they should be asked to complete an appropriate declaration, following the template prepared by the Tourist Facility. The declaration should include the details of the child and the adult accompanying the child, along with an indication of the relationship between the child and the adult. If the adult is not the child’s parent or legal guardian, they should declare that the parents/legal guardians have given their consent for the care of the child.
4. If an adult refuses to show the child's document and/or indicate their relationship, you should explain that the procedure is in place to ensure the safety of children using the Sunshine Residence and that, in accordance with the Act of 13 May 2016, Facility employees must comply with child protection regulations. After positively explaining the matter, thank them for their time in ensuring the child is well cared for.
5. If the conversation fails to dispel doubts regarding suspicion towards the adult and their intentions to harm the child, and especially if they refuse to show identification or provide a statement containing the child's details, you should discreetly inform your superior and security personnel (if they are on the premises at the time) in a way that does not arouse suspicion (for example, you can cite the need to use equipment in the back office of the reception, asking the adult to wait with the child in the lobby, restaurant, or another location.)
6. From the moment the first doubts arise, both the child and the adult should be within sight of the tourist facility staff as much as possible and should not be left alone.
7. The supervisor, who has been informed of the situation, takes over the conversation with the suspect adult to obtain further clarification.
8. If the conversation confirms the suspicion of an attempt to commit or the commission of a crime against a child, the supervisor shall notify the police of this fact. The procedure for circumstances indicating child abuse shall then be followed (see Chapter III).
9. Should employees from other departments of "Słoneczna Rezydencja", such as cleaning services, room service, bar and restaurant staff, relaxation areas, security, etc., witness unusual and/or suspicious situations, they should immediately inform their supervisor, or in their absence, the decision-maker who will take appropriate action (see points 7 and 8 above).
10. Depending on the situation and location, the supervisor verifies how justified the suspicion of child harm is. To this end, they select appropriate measures to clarify the situation or decide to carry out an intervention and notify the police.


CHAPTER III. PROCEDURE IN THE EVENT OF CIRCUMSTANCES INDICATING CHILD ABUSE BY AN ADULT

A justified suspicion of child abuse arises when:
a. the child revealed to the Facility employee the fact of harm,
b. the employee observed abuse,
c. the child has marks of abuse (e.g. scratches, bruises) and answers inconsistently and/or chaotically when asked, and/or becomes embarrassed, or other circumstances indicate abuse, e.g. finding child pornography in an adult's room.
2. An employee who has reasonable grounds to suspect that a child who is present
Anyone who is aware of or has been made aware of harm to a child at the Facility should immediately inform their supervisor/decision-maker, who will then inform the police. In the event of an existing threat to a child's safety, any employee who has a reasonable suspicion that a child has been harmed should immediately inform the police by calling 112 and describing the circumstances of the incident. Regardless of the above, the Employee shall report the incident to the Słoneczna Rezydencja Coordinator.
3. Efforts should be made to make it difficult or even impossible for the child and the person suspected of harming the child to leave the Facility.
4. In cases referred to in the Code of Criminal Procedure, it is possible to make a citizen's arrest of a suspected person. In such a situation, until the police arrive, the detained person remains under the supervision of security guards or other hotel employees, who may carry out such actions without endangering their health or life.
5. In all cases, the child's safety must be ensured. The child,
Whenever possible, the child should be kept under the care of an employee until the police arrive. If possible, an attempt should be made to support the child (Annex No. 10).
6. If there is a justified suspicion that a crime has been committed involving a child's contact with the perpetrator's biological material (semen, saliva, skin cells), the child should not be allowed to wash or eat/drink, if possible, until the police arrive. The child should be explained why these restrictions have been imposed.
7. After the child has been taken into police custody, video surveillance footage and other relevant evidence (e.g. documents) relating to the incident must be secured and handed over to the Coordinator, who, at the request of the services, will provide a copy to the prosecutor or police by registered post or in person.
8. Following the intervention, the incident must be reported to the Coordinator, who describes it
in the logbook or other designated document.


CHAPTER IV. PROCEDURE IN CASE OF SUSPICION OR CONFIRMATION
Child abuse by an employee/another adult

1. If child abuse by an employee or other adult, who is not directly employed by Słoneczna Rezydencja but by a third party, is suspected, the person who becomes aware of this information should immediately inform the Coordinator, or in their absence, another designated person.
2. If a child's life or health is at risk, the person who becomes aware of this should immediately inform the police by calling the emergency number 112, providing their own details, the child's details (if possible), the child's whereabouts, and a description of the circumstances. They should also inform their supervisor/decision-maker, who will then inform the child's guardians/parents. The person who becomes aware of the incident should also inform the Coordinator, at least by email/in writing.
3. If an employee has caused harm to a child in a way other than committing an offence against them, the Coordinator, upon receiving information, should investigate all the circumstances of the case, in particular by hearing the employee suspected of causing harm and other witnesses to the event. In a situation where the child's welfare has been significantly violated, especially if discrimination or violation of the child's dignity has occurred, the Coordinator should recommend appropriate personnel actions concerning that employee to the person in charge of the Facility.
4. If the person who committed the wrongdoing is not directly employed by Słoneczna Rezydencja but by a third party (e.g. outsourcing), then a prohibition of their entry onto the Słoneczna Rezydencja premises should be recommended, and if necessary, the contract with the third party should be terminated.


CHAPTER V. PROCEDURE IN THE EVENT OF THE APPLICATION OF OTHER FORMS OF VIOLENCE AGAINST A CHILD BY A PARENT/LEGAL GUARDIAN / ANOTHER ADULT

1. If a child is found to be suffering harm from a parent/legal guardian or another adult with whom the child is present on the premises of the Facility, every employee witnessing such harm should react firmly.
2. If a child's life or health is at risk, the person who becomes aware of this should immediately notify the police by calling the emergency number 112, providing their own details, the child’s details (if possible), the child’s whereabouts, and a description of the circumstances, and should also notify their superior/decision-maker. The person who becomes aware of the incident also informs the Coordinator, at least in written or email form.
3. If an employee of the Facility witnesses physical violence towards a child (a slap, a shove, shouting, or other acts mentioned in the definition of physical violence), they should try to stop the harm and react. Possible forms and methods of reacting to harmful behaviour by a parent/carer/other adult towards a child can be found in Appendix No. 11.
4. In a situation where a child under 7 years of age is left unattended, an employee who becomes aware of such an event should inform their supervisor. The supervisor, upon being notified of the situation, makes decisions regarding further action, within the context of the Penal Code and the Code of Petty Offences. Depending on this context, the supervisor attempts to locate the parent/legal guardian or another adult with whom the child is present on the premises and explains that they cannot leave the child unattended. If it is not possible to locate the parent/legal guardian or another adult with whom the child is present on the premises, or if the parent/legal guardian/other adult is unwilling or unable to resume care of the child, the supervisor notifies the police.
In all cases, the child's safety must be ensured.

CHAPTER V: MONITORING AND EVALUATION OF CHILD PROTECTION POLICY

1. The entrepreneur or farmer shall appoint a Coordinator responsible for the Child Protection Policy implemented at Sunny Residence and shall make their contact details readily accessible to hotel staff and guests, including children.
2. The entrepreneur or farmer defines the scope of tasks and competencies of the Coordinator.
regarding the preparation of employees for the application of the Child Protection Policy, the principles of preparing employees for their application, and the method of documenting these activities.
3. The Coordinator referred to in the preceding point shall monitor and evaluate the Child Protection Policy once every two years.
4. Monitoring and evaluation include verification of the implementation of the Child Protection Policy, responding to reports of breaches of rules and procedures, and proposing amendments to the document, especially regarding its adaptation to current needs and compliance with applicable regulations.
5. The Coordinator conducts a survey among the employees of Słoneczna Residence every 2 years to monitor the level of implementation of the Child Protection Policy. The survey template is Annex No. 6.
6. In the survey, employees can propose changes and flag breaches of the rules and procedures of the Child Protection Policy at Sunny Residence.
7. The Coordinator prepares the surveys completed by employees, compiles a monitoring report based on them, which is then passed on to the Entrepreneur or farmer. The Entrepreneur or farmer makes the necessary changes to the document and announces the new wording of the Child Protection Policy to the employees.
Final regulations
The child protection policy comes into effect on 15.08.2024.
2. The child protection policy is available to all employees by being placed on the Sunshine Residence website and in the reception area.
3. The child protection policy is made available to adult clients of Sunny Residence by placing it on the Sunny Residence website and at reception.
The Child Protection Policy is available in an understandable and summarised version for children staying at the Sunny Residence, in a place accessible to them.
and visible.