TERMS & CONDITIONS OF BOOKING
offers presented on the portal: Słoneczna & SPA Residence Białka Tatrzańska
§ 1
General information
1. The Regulations contain the rules for booking the premises (apartments) („Premises”) which are offered on the website: https://www.rezydencjasloneczna.pl (hereinafter referred to as the „Portal”).
2. The person using the Portal (hereinafter referred to as the "Guest") undertakes to comply with the terms of these Regulations.
3. The premises are rented by:
GÓRSKA GROUP HOTEL LIMITED LIABILITY COMPANY, ul. Chyców Potok 26 /P.II, 34-500 Zakopane, registered with the District Court for Krakow-Śródmieście in Krakow, XII Commercial Department of the National Court Register, KRS: 0001095970, NIP: 7361748232 (managing facilities: Rezydencja Słoneczna, Białka SPA & Resort, Osada Białka Tatrzańska, Białka Residence Ski, Rezydencja Boutique, Małe Białczańskie, Apartamenty Przy Stoku, Aparthotel Góralski, Aparthotel Góralski 2, Aparthotel Białka Ski, Apartamenty Odkryj-Białkę).
4. Information regarding the Lessor entity chosen by the Guest for the Property will be provided in the sales document confirming payment for the rental of the Property (hereinafter referred to as the "Lessor").
5. Contact the Landlord by email: rezerwacja@rezydencjasloneczna.pl or by telephone: +48 664 116 216.
6. The landlord is a small business owner.
7. The agreement between the Guest and the Lessor may be concluded by making a reservation online (via the Portal or in any other way via the Internet), by electronic mail, or by telephone.
8. Prices indicated on the Portal may change. The price that applies to the Guest is the price from the day and time of the booking.
§ 2
How do I make a reservation?
1. Bookings can be made through the Portal, by contacting the e-mail address: rezerwacja@rezydencjasloneczna.pl or by phone at: +48 664 116 216
2. The Guest should: make a reservation for the Premises by:
To make a reservation for a stay during the specified period, in particular by providing the Guest's name, surname, and residential address – the Guest may be asked to provide additional information necessary to complete the booking;
2. pay the deposit towards the reservation (information on the deposit details will be provided after booking your stay via email – see section 3.3 below).
3. In selected properties, guests may be required to pay an additional deposit of PLN 500.
4. In response to the booking, the Renter shall send a booking confirmation to the e-mail address indicated by the Guest, which shall include:
1. the date of the Guest's stay at a given facility,
The amount due for the rental fee,
information concerning the deposit amount and payment deadline,
information on how to settle rent payments for the Premises.
5. Following payment of the booking deposit, the Guest will receive an email confirming the payment and information needed to use the Premises.
6. The guest is required to pay a deposit of 30% of the reservation value at the time of booking.
7. The guest is obliged to pay the remaining amount of 70% of the booking value, by:
14 days before the planned arrival – valid for low-season bookings,
30 days before planned arrival – applies to bookings during high season and special dates.
8. The above payment terms constitute an "Flexible Offer".
9. The obligation to pay the remaining amount referred to in paragraph 7 above does not apply if, in agreement with the Landlord, the remaining amount is payable on the day of arrival at the Premises. In this situation, the payment referred to in paragraph 7 above is payable no later than the day of arrival.
The so-called low season and high season change from year to year. For up-to-date information on the low and high seasons, please contact the Lessor (contact details in § 1 para. 5 of the Terms and Conditions).
11. Special periods shall include, in particular: public holidays (referring to holidays which are associated with days off work), school holidays (referring to winter break periods), long weekends (referring to weekends that fall alongside or near public holidays), New Year's Eve, and summer holidays.
12. When booking for a shorter period before your planned arrival, we charge 100% of the price. In this case, cancellations are not permitted.
Failure to pay the deposit or the total price within the aforementioned deadlines entitles the Lessor to cancel the reservation and retain the deposit.
14. The Landlord may offer special rental conditions if the Guest decides to forgo the option of cancelling the rental or modifying the rental period (Non-refundable offer). A booking fee of 100 % of the booking value is required. Details are provided by the Landlord via the e-mail address indicated in § 1 item 5 of the Regulations.
15. Within the locality where the Premises are situated, a local tourist tax is levied for each night of stay, which is not included in the price of the stay found on the Portal.
16. If the Guest wishes for the Landlord to issue an invoice "to a company", they are obliged to provide this information before making the payment, along with the company's VAT number.
§ 3
How do I change a booking?
2. Modifications to bookings are only possible through individual agreement with the Lessor on terms to be individually agreed. Approval of booking modifications will take the form of confirmation by email.
2. The Guest may transfer all rights accruing to them under the reservation to another person, provided that this person simultaneously takes over all obligations arising from this reservation. In this situation, the Landlord must be notified immediately of the booking change, providing the personal details of the person taking over the rights and obligations arising from the agreement. The person taking over the reservation is then obliged to confirm this fact via email, modifying the reservation with the necessary personal details.
§ 4
Jak mogę anulować rezerwację?
1. Bookings are cancelled in accordance with the Regulations, unless the Guest has waived their right to cancel the booking. If a Non-Refundable Offer is used, the Guest is not entitled to cancel the booking.
2. In order to cancel a booking, the Guest is obliged to submit a booking cancellation statement to the e-mail address: rezerwacja@rezydencjasloneczna.pl or by telephone at +48 664 116 216.
3. Should a reservation be cancelled, the Hirer is entitled to retain the full deposit amount. The deposit is refundable only under the conditions specified below.
4. The guest is entitled to a full refund of the deposit in the event of cancellation within the following deadlines:
at least 14 days before the planned arrival – applies to low season bookings,
at least 30 days before the planned arrival – applies to bookings during high season and special dates (e.g.: holidays, school breaks, long weekends, New Year's Eve, vacations).
In the event of cancellation within the deadlines stated above, the deposit will be refunded within 7 working days of the declaration being submitted.
6. In cases other than those indicated above, cancellation of a reservation is not permitted.
§ 5
Additional services
1. Pets are accepted in selected apartments, an additional cleaning fee may apply at selected properties. Please inquire with the Landlord for details.
Losing the apartment keys will incur a fee of 200 PLN.
GENERAL INFORMATION
Making a reservation for accommodation constitutes a declaration of having read these Regulations and acceptance of their provisions. The rental price includes utility charges (gas, electricity, water).
2. Photographs of accommodation facilities presented in advertisements and offers on the website are for illustrative and informational purposes only. The guest shall not have any claims related to the non-conformity of the facility with the contract if the equipment or condition of the premises are not fully identical to those presented in the photographs, but the standard of the facility and equipment corresponds to the standard of those presented in the photographs and offer.
Hotel Doba
Check-in is from 4:00 PM on the day of arrival until 11:00 AM on the day of departure.
Check-in and key collection
Check-in and key collection take place at reception between 16:00 and 20:00 on the day of arrival. Late arrivals outside of office hours (after 20:00) are possible with the service office's agreement and require prior notification (min 24h) and may incur an additional fee. Notification should be made electronically and is effective upon receiving explicit consent from a service office representative. If checking in after 20:00, guests are required to report the following day by 12:00 at the latest to pay the security deposit and complete the registration card.
To fulfil the formal requirements during the registration process, which are necessary to enable the key handover for the premises, the Guest is required to present identification and pay 100% of the value of the reserved stay, along with any additional fees, minus the value of the previously made reservation fee.
Early check-in or late check-out is only possible with the agreement of the Rezydencja Słoneczna & SPA Białka Tatrzańska employee, only if the apartment is prepared and available. Additional fees may apply.
Check-out and key return
Check-out is by 11:00 AM on the day of departure. Exceeding this time will incur a charge of PLN 200.
Guests intending to extend their stay are required to report this no later than the day before their planned departure during reception opening hours. Any extension of the hotel day requires written confirmation from a member of the Rezydencja Słoneczna & SPA Białka Tatrzańska reception staff via email and payment of an additional fee. Reservations can only be extended subject to apartment availability on the day of departure.
In the event that employees of Rezydencja Słoneczna & SPA Białka Tatrzańska are not notified of the intention to extend the stay, and consequently consent to the extension is not obtained, the Hirer reserves the right to commission the removal of items left by Guests in the apartment and their deposit in another available property or customer service office.
Any guest who extends their stay without authorisation will be charged the maximum daily rate for the accommodation occupied, for each commenced day of unauthorised stay. Should such an unauthorised stay prevent the subsequent release of the occupied premises for third-party bookings, the guest will be liable for an amount equivalent to twice the value of the entire booking that did not materialise.
DEPOSIT
I agree to a pre-authorisation of funds amounting to 500 PLN on my credit/debit card to cover any potential claims related to damage to the apartment's furnishings or a gross violation of the property's regulations.
If there are no objections regarding the condition of the apartment or breach of house rules, the funds held as a deposit will be released within 7 days of the checkout date.


PARKING
A maximum of one parking space may be allocated per apartment. Booking is required and you need to confirm availability. Guests must park in the space indicated by staff. Vehicles must not be left in any spaces other than those designated/indicated by staff. Guests are required to provide their vehicle's registration number to the Owner's employee upon check-in.
Parking of undeclared vehicles on the premises during check-in is prohibited.
TERMS OF STAY
Night silence
Guests are required to maintain the accommodation in its existing condition and to observe good neighbourly conduct, particularly respecting quiet hours between 10:00 PM and 7:00 AM. Organising any kind of parties in the accommodation is forbidden (breaking these rules is subject to a penalty of 1000.00 PLN for each breach of quiet hours and in the event of the need for intervention by security services).
Failure to comply with the regulations will result in eviction from the apartment without a refund of the booking costs.
Responsibility for the apartment
In the event of damage to the rented accommodation, the Guest is obliged to pay compensation equivalent to the damage incurred and any lost profits in cases where the damage makes the accommodation unusable. The Guest is financially responsible for all types of damage and destruction of equipment and technical devices, caused by their fault, as well as as a consequence of the actions or omissions of themselves and their visitors.
The Guest is obliged to report any discrepancies in the condition of the apartment or its equipment to the Landlord no later than the day the accommodation is handed over to the Guest. Failure to report defects or faults will be deemed as acceptance of the accommodation by the Guest as being free from defects, and fully in accordance with the agreement and reservation.
Guests are obliged to maintain the apartment in its original condition. The landlord reserves the right to charge the Guest for any additional cleaning required to the property up to the amount of 500 PLN. Guests are obliged to sort and dispose of waste in the appropriately marked bins on the premises.
Upon each exit from the premises, guests are required to close all windows and lock the exit door with all the keys they have been provided.
The Guest is obliged to pay special attention to the proper handling of water valves and electrical devices. Due to fire protection, the Guest may not use any electrical devices not included in the property's equipment, with the exception of: chargers for mobile phones, laptops and other mobile devices, shavers, hair dryers.
In accommodation facilities, moving furniture without the Landlord's consent is prohibited.
In the event of losing the keys to the accommodation, the Guest is obliged to pay a fee of PLN 200.00. In the event of losing a magnetic card, an intercom fob or a garage remote control, the Guest is obliged to pay a fee of PLN 200.00-300.00 for each lost item, depending on its value.
Guests are required to leave washed dishes and kitchenware and to dispose of rubbish before vacating the apartment.
No smoking
Smoking is strictly prohibited on the premises. In the event of a breach of this prohibition, the Guest is obliged to immediately pay a contractual penalty of PLN 500.00. Should the Guest fail to make payment, the amount due will be deducted from the pre-authorisation or cash deposit paid upon check-in. Discarding cigarette butts and rubbish from the balcony of the premises is strictly forbidden.
Pets allowed
Pets are only permitted in certain accommodations. The Owner is fully responsible for any damage caused by the animal. A supplementary charge is applicable for pets, which must be included in your booking and agreed upon by a representative of the Landlord. When staying in an apartment with a pet in communal areas, guests are obliged to keep the animal in a manner that prevents damage to persons or property, in particular by using a lead and, in justified cases, a muzzle. Animals not declared at the time of booking are strictly prohibited on the accommodation premises. Failure to comply with these regulations will result in a contractual penalty of 500.00 PLN imposed on the Guest, as well as eviction from the apartment without refund of booking costs.
Staying with children
For a child under 4 years of age (one child per two adults), sleeping with adults or in their own cot and not requiring bedding, no additional charge will be made for their stay. When making a reservation, please inform the Landlord of this circumstance.
Non-registered persons in the apartment
The number of people residing at the property cannot exceed that stated in the booking process and confirmed on the registration card. If this number is exceeded, the Landlord has the right to charge a fee for each additional person or to terminate the rental agreement with immediate effect without refund of any fees paid.
AWARDS
The accommodation provider undertakes to rectify any defects occurring in the flat without undue delay, within a maximum of 24 hours of their notification, unless the nature of the defect determines a longer repair time. Breakdowns resulting from causes beyond the Lessor's control (supply of utilities, including the Internet, equipment failures in the flat, etc.) do not constitute grounds for the resignation from the reservation or change of the price for the flat booked - the Guest is obliged to pay for the whole reservation. In the event of faults or breakdowns in the apartment, the Guest is obliged to make the apartment accessible to the Landlord's technical service employees or specialist entities indicated by the Landlord. The Guest shall be obliged to immediately terminate his/her stay in the accommodation; any monies paid towards an ongoing stay shall not be refunded.
Force majeure, exceptional circumstances
In the event of unforeseen circumstances, the effects of which cannot be immediately mitigated by ordinary means, the Landlord reserves the right to offer the Guest alternative accommodation. The Landlord has the right to withdraw from the contract in the event of force majeure. This also applies to cases where the personal safety of the Guest or their property cannot be guaranteed for reasons beyond the Landlord's control. Any sums paid by the Guest are subject to immediate refund, less any amounts due for services already rendered.
SECURITY OF PROPERTY, PROPERTY LEFT AT THE PREMISES
The Landlord shall not be liable for the Guest's property left on the premises of the apartment, parking space, or area adjacent to the apartment understood as a common part of the property in which the apartment is located, both during and after the Guest's stay in the premises.
COMPLAINTS
1. Complaints relating to the provision of Electronic Services by the Service Provider:
a) Complaints relating to the provision of Electronic Services via the Website may be submitted by the Service User via e-mail to the following address: rezerwacja@rezydencjasloneczna.pl
b) In the above email, please provide as much information and detail as possible regarding the subject of the complaint, in particular the type and date of the irregularity, and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.
c) The Service Provider shall consider complaints promptly, no later than 14 days.
d) The Service Provider's response to the complaint will be sent to the Service Recipient's e-mail address provided in the complaint submission or by other means specified by the Service Recipient.

INFORMATION ON THE PROCESSING OF PERSONAL DATA
Kto jest administratorem danych osobowych?
The controller of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") is: GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
How can you contact us?
The Administrator can be contacted by electronic correspondence (email: rezerwacja@gorskagrupa.pl) or in writing to the service office address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane.
What type of your personal data do we process?
The Administrator processes only the data necessary to perform the service related to short-term accommodation rentals, in particular: first name, last name, email address, contact phone number, booked accommodation, and the period of stay in the booked accommodation. Any additional information voluntarily provided to the Administrator during the booking process is automatically deleted after the service related to short-term accommodation rentals has been performed.
What is the legal basis and purpose for our processing of your personal data?
Your personal data will be processed on the basis of Article 6(1)(b) of the GDPR, as processing is necessary for the performance of a contract between the Controller and the Guest or for taking steps at the request of the data subject prior to entering into such a contract. The Controller processes Guest data for the purpose of: making accommodation bookings, serving Guests during their stay, processing payments and invoicing for services, sending commercial and marketing information, as well as for the purpose of a simplified booking process in the future, based on historical data of previous bookings.
What rights do Data Subjects have in relation to the processing of their personal data by the Controller?
Individuals whose personal data are processed by the Controller have the right to: access their data and receive a copy of it, the right to rectification of their data, the right to erasure of personal data where processing of the data is not necessary for the performance of a legal obligation, the right to restriction of processing of data, the right to object to the processing of data, and the right to lodge a complaint with the President of the Personal Data Protection Office.
Do you need to provide your personal details?
The provision of personal data is entirely voluntary. However, failure to provide personal data – email address, phone number, first and last name – will make it impossible to make a reservation, and consequently, for the Administrator to perform the service, as well as to contact you with proposals for related services.
Additional information
The Administrator does not profile personal data relating to Guests, nor does it process personal data automatically in a way that impacts the rights of Guests. The Administrator does not transfer personal data to countries outside the European Economic Area.
§ 6
Final provisions
1. The law applicable to disputes between the Lessor and the Guest is Polish law. Disputes shall be settled by the Court competent for the registered office of the Lessor.
The Landlord reserves the right to amend the contents of the Regulations at any time.
3. Any changes will be posted on the Portal and will take effect upon their publication.
4. The user's use of the services offered on the Portal after the Regulations have been amended constitutes their acceptance.
The Regulations shall enter into force on the date of publication of the Regulations.
LEX KAMILEK - see provisions


BOOKING REGULATIONS
for the offer presented on the portal: Rezydencja Słoneczna & SPA Białka Tatrzańska

§ 1
General Information
These Regulations set out the terms and conditions for booking accommodations (apartments) (“Premises”) that are listed on the website: https://www.rezydencjasloneczna.pl (hereinafter the “Portal”).
2. The person using the Portal (hereinafter referred to as the “Guest”) is obliged to comply with the provisions of these Regulations.
3. The premises are leased by:
GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Chyców Potok 26 /P.II, 34-500 Zakopane, entered in the Register of Entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division of the National Court Register (KRS), KRS No.: 0001095970, Tax Identification Number (NIP): 7361748232 (managing the following properties: Rezydencja Słoneczna, Białka SPA & Resort, Osada Białka Tatrzańska, Białka Residence Ski, Rezydencja Boutique, Małe Białczańskie, Apartamenty Przy Stoku, Aparthotel Góralski, Aparthotel Góralski 2, Aparthotel Białka Ski, Apartamenty Odkryj-Białkę).
4. Information on which entity is the Lessor of the chosen Premises will be provided in the sales document confirming payment for the rental of the Premises (hereinafter referred to as the “Lessor”).
5. Contact with the Lessor is possible via e-mail at: rezerwacja@rezydencjasloneczna.pl or by phone at: +48 664 116 216.
6. The Lessor is a small business owner.
7. The agreement between the Guest and the Lessor may be concluded by making an online reservation (via the Portal or any other online method), by email, or by phone.
8. Prices shown on the Portal are subject to change. The price binding for the Guest is the one valid on the day and time of the reservation.

§ 2
How to Make a Reservation?
1. Reservations can be made via the Portal, by email at rezerwacja@rezydencjasloneczna.pl, or by telephone at: +48 664 116 216.
2. To book a Property, the Guest must:
1. Reservations may be made for a specified period, which will require the Guest to provide their name, surname, and address. The Guest may be asked to supply any further information needed to complete the reservation.
2. pay a deposit towards the reservation (details of the deposit will be provided after booking by email – see point 3.3 below).
3. In selected properties, the Guest may also be required to pay a security deposit of 500 PLN.
4. In response to the reservation, the Lessor will send a booking confirmation to the Guest’s email address, which will include:
1. the dates of the Guest's stay at the property in question,
the amount due for the rental,
3. information about the deposit amount and payment deadline,
4. Information on how to pay for the rental.
5. Following payment of the deposit, the Guest will receive an email confirming the payment and providing the necessary information to access the Premises.
6. The Guest is obliged to pay a deposit of 30% of the total booking value at the time of reservation.
7. The remaining 70% must be paid:
14 days prior to arrival – for bookings in the low season,
2. 30 days before arrival – for bookings during high season or on special dates.
8. The above rules constitute the so-called Flexible Offer.
9. The obligation to pay the remaining amount referred to in point 7 does not apply if, according to prior arrangements with the Lessor, the remaining amount is due on the day of arrival. In this case, it must be paid no later than on the arrival day.
10. The terms "low season" and "high season" may change from year to year. For current information, please contact the Lessor (contact details in §1, point 5).
11. Special dates include, in particular: public holidays (non-working days), winter school holidays, long weekends (adjacent to holidays), New Year's Eve, and summer holidays.
12. If the reservation is made shortly before the planned arrival, 100% of the price must be paid. In such cases, cancellation is not permitted.
13. Failure to pay the deposit or the full price within the indicated deadlines entitles the Lessor to cancel the reservation and retain the deposit.
14. The Lessor may offer specific rental terms if the Guest agrees to waive the right to cancel or modify the booking (Non-refundable Offer). A 100% prepayment is required. Details are available via the email in §1 point 5.
A local tax per night per person applies in the municipality where the Premises are located. It is not included in the price displayed on the Portal.
If the Guest requires an invoice "for business purposes", they must inform the Lessor before making payment and provide the company's VAT number.
§ 3
How to Modify a Reservation
1. A reservation can only be modified by individual agreement with the Lessor, under terms determined individually. Confirmation of the modification of the reservation will be made in writing via email.
2. The Guest may transfer all rights under the reservation to another person, provided that this person also assumes all obligations arising from the reservation. In such a case, the Guest must promptly notify the Lessor of the change by providing the personal data of the new person assuming the rights and obligations under the agreement. The new person must confirm the change by email and update the reservation with the necessary personal data.

§ 4
How to Cancel a Reservation?
1. Reservation cancellations are subject to the terms outlined in the Regulations, unless the Guest has waived the right to cancel. In the case of a Non-refundable Offer, the Guest is not entitled to cancel the reservation.
2. To cancel a reservation, the Guest must submit a cancellation statement via email to: rezerwacja@rezydencjasloneczna.pl or by phone +48 664 116 216.
3. If the reservation is cancelled, the Lessor is entitled to retain the full amount of the deposit. The deposit will be refunded only under the conditions listed below.
4. The Guest is entitled to a full refund of the deposit if the reservation is cancelled within the following timeframes:
at least 14 days before the planned arrival – applies to bookings in the low season,
2. At least 30 days before the planned arrival – applies to bookings during high season or on special dates (e.g. holidays, winter breaks, long weekends, New Year’s Eve, summer holidays).
5. If cancellation occurs within the periods mentioned above, the deposit will be refunded within 7 working days from the date the cancellation statement is submitted.
6. In all other cases not mentioned above, cancellation of the reservation is not permitted.

§ 5
Ancillary Services
1. Pets are accepted in selected apartments. Additional cleaning fees may vary depending on the property. Please contact the Lessor for details.
2. Losing the apartment keys will incur a charge of 200 PLN.

GENERAL INFORMATION
1. Making a reservation for accommodation is equivalent to declaring that the Guest has read and accepted these Regulations. The rental price includes utility costs (gas, electricity, water).
2. Photos of accommodations shown in advertisements and offers on the website are for illustrative and informational purposes only. The Guest shall have no claims regarding discrepancies between the property and the agreement, provided the standard and furnishings are comparable to those shown in the photos and offer.

HOTEL NIGHT
Your hotel night starts at 4 PM on the day of arrival and ends at 11 AM on the day of departure.

Check-in and Key Collection
Check-in and key collection take place at the reception desk, customer service office from 16:00 to 20:00 on the day of arrival. Late arrival (after 20:00) is possible with the prior consent of the office and requires at least 24 hours' notice. Additional charges may apply. Notification must be made via email and is effective upon explicit confirmation by a representative of the office.
To complete the formalities necessary for key handover, the Guest must present an identity document and pay 100% of the booking value, including any additional fees, minus the deposit already paid.
Early check-in or late check-out is only possible with the approval of the Rezydencja Słoneczna & SPA Białka Tatrzańska staff and if the apartment is prepared and available. Additional fees may apply.
Check-out and Key Return
Check-out is until 11:00 a.m. on the day of departure.
Guests wishing to extend their stay must notify the office no later than the day before their planned departure during office hours. Each extension of the hotel stay must be confirmed in writing by email from a Rezydencja Słoneczna & SPA Białka Tatrzańska staff member and is subject to an additional fee. Extension is only possible depending on apartment availability.
Failure to inform staff of the intention to extend the stay and failure to obtain approval may result in the Lessor relocating the Guest’s belongings to another available apartment or to the customer service office.
Guests who overstay without permission will be charged the maximum daily rate for each started day of unauthorised stay. If such overstay prevents the use of the property by another booking, the Guest shall be liable for double the cost of the missed reservation.
DEPOSIT
I agree to a hold (pre-authorisation) of PLN 500 on my credit/debit card to secure any claims related to damage to the apartment's equipment or gross violation of the facility's rules and regulations.
If there are no objections regarding the condition of the apartment or any breaches of the rules, the funds will be released within 7 days of check-out.

PARKING VEHICLES
Only one parking space is allocated per flat. A reservation and confirmation of availability is required. The guest must park in the space designated by staff. Parking in spaces other than those designated is strictly prohibited.
The Guest is required to provide the vehicle registration number during check-in.
Parking of unregistered vehicles on the premises is prohibited.

RULES OF STAY
Quiet Hours
Guests are required to maintain the property in the condition it was found, respect the principles of good neighbourliness, and strictly observe quiet hours from 10:00 PM to 7:00 AM.
Organising any kind of party in the accommodation is forbidden. Breaking quiet hours or calling security services will incur a penalty of 1,000.00 PLN.
Failure to comply with the Regulations may result in the Guest being evicted from the apartment without a refund.

Responsibility for the Flat
In the event of any damage caused to the accommodation, the Guest is liable to pay compensation equal to the value of the damage and lost profits due to the damage preventing further use of the apartment.
The Guest is held materially responsible for any damage or destruction to equipment or technical appliances caused by them or their visitors, whether through action or omission.
The Guest must report any irregularities in the condition of the apartment or its equipment no later than on the day of arrival. Failure to do so will be treated as the Guest’s acceptance of the apartment as defect-free and fully compliant with the reservation.
Guests are required to leave the apartment in the condition in which it was found. The Lessor reserves the right to charge up to 500 PLN for excessive cleaning.
Guests are also required to separate and dispose of waste into appropriately labelled containers located on the premises.
When leaving the property, guests must:
- close all windows,
• lock the main door using all locks provided.
The Guest must properly handle water valves and electrical appliances. Due to fire safety regulations, Guests are not permitted to use any personal electrical appliances not provided in the apartment, except for:
- phone chargers,
• laptops and mobile devices,
• electric shavers
Hair dryers
Rearranging furniture is not permitted without the Lessor's consent.
The loss of keys incurs a fee of 200.00 PLN. The loss of a magnetic card, intercom fob, or garage remote control incurs a fee of between 200.00 PLN and 300.00 PLN, depending on the item’s value.
Guests are required to wash dishes, clean kitchen appliances, and take out the rubbish before departing.
SMOKING POLICY
Smoking tobacco products is strictly prohibited in the accommodation.
In case of violation, the Guest must immediately pay a contractual penalty of 500.00 PLN.
If the Guest fails to pay, the amount will be deducted from the pre-authorisation or cash deposit provided at check-in.
Throwing cigarette butts or trash off balconies is strictly forbidden.

Staying with pets
The Lessor permits pets only in selected accommodations.
The pet owner is fully liable for any damage caused by the pet.
Bringing a pet requires:
• an additional fee,
- prior declaration during booking,
- approval from the Lessor's representative.
In common areas, the Guest must ensure the animal cannot harm people or property – e.g. by using a lead or, where necessary, a muzzle.
Unregistered pets (i.e. not declared in the booking) are not permitted on the property.
A violation results in:
• a contractual penalty of 500.00 PLN,
• eviction without refund.

STAYING WITH CHILDREN
No extra charge is made for a child under 4 years old (one child per two adults), provided the child sleeps with their parents or in their own travel cot and does not require bed linen.
This must be declared at the time of reservation.

UNREGISTERED GUESTS
The number of people staying at the apartment must not exceed the number declared during booking and confirmed on the registration card.
If this figure is exceeded, the Lessor:
• reserves the right to charge for each additional person, or
• terminate the rental agreement with immediate effect and without refund.

BREAKDOWNS
The Lessor shall fix all defects in the flat without undue delay – within 24 hours of notification, unless the nature of the issue requires more time.
Breakdowns caused by circumstances beyond the Lessor’s control (e.g. utility outages, internet issues, appliance failure) do not justify cancellation or a price reduction.
The guest is obliged to pay the full booking amount.
The Guest must provide access to the apartment to technical service personnel or specialists designated by the Lessor.
Blocking or hindering access to fix reported defects is a breach of the agreement and entitles the Lessor to terminate the stay without a refund.

Force Majeure / Exceptional Situations
In the event of unforeseen circumstances that cannot be resolved by standard means, the Lessor reserves the right to offer alternative accommodation.
The Lessor may also withdraw from the agreement in case of force majeure or if Guest safety or property cannot be guaranteed due to external factors.
Any amounts paid by the Guest will be refunded immediately, minus the cost of services already provided.

SECURITY OF PROPERTY / ITEMS LEFT IN THE APARTMENT
The Lessor shall not be responsible for any of the Guest's belongings left at the premises:
• in the flat,
• in the parking bay,
• in shared/common areas of the property.
This applies both during and after your stay.

COMPLAINTS
1. Complaints relating to the provision of Electronic Services by the Service Provider:
a) Complaints relating to the provision of Electronic Services via the Service may be submitted by the Service Recipient via email to: rezerwacja@rezydencjasloneczna.pl
b) In the above email, as much information and detail as possible should be provided regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.
c) The complaint will be considered by the Service Provider without undue delay, no later than within 14 days.
d) The Service Provider’s response to the complaint will be sent to the Service Recipient’s email address provided in the complaint submission or in another manner indicated by the Service Recipient.


INFORMATION ON THE PROCESSING OF PERSONAL DATA
Who is the Data Controller?
Il titolare del trattamento dei dati personali ai sensi del Regolamento (UE) 2016/679 (GDPR) è:
Mountain Hotel Group Limited Liability Company
depending on which entity acts as the Lessor.

How to Contact the Controller?
Email: rezerwacja@gorskagrupa.pl
Postal address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane

What data do we process?
Only data necessary to provide short-term rental services, including:
• Full name,
• e-mail address,
phone number,
• the booked accommodation and stay dates.
Any additional information shared voluntarily during the reservation is deleted after service completion.

Legal Basis and Purpose of Data Processing
Your data is processed based on Article 6(1)(b) of the GDPR — for:
Conclusion and performance of the accommodation agreement.
• payment processing and invoicing,
• communication and marketing (with consent),
• streamlining future reservations using historical data.

Your Rights
You have the right to:
• access and copy your data,
• rectify or delete your data,
• temporarily restrict processing,
• object to data processing,
• lodge a complaint with the President of the Personal Data Protection Office.

Is providing data mandatory?
No, it’s voluntary. However, without:
• Full name,
• email address and telephone number,
the reservation and service cannot be fulfilled, nor can marketing or service proposals be sent.

Additional Information
• No automated decision-making or profiling is undertaken.
•Data is not transferred outside the EEA (European Economic Area).

§ 6
Final Provisions
1. The applicable law for disputes between the Lessor and the Guest is Polish law.
Any disputes will be settled by the court with jurisdiction over the Lessor's registered office.
2. The Lessor reserves the right to change these Regulations at any time.
3. All changes will be published on the Portal and will take effect from the date of publication.
4. Your use of the Portal after changes have been made signifies your acceptance of the new Regulations.
5. These Regulations come into force on the day of their publication.