Rezydencja Słoneczna

Terms and Conditions

PLEASE REVIEW OUR REGULATIONS

Regulations of Rezydencja Słoneczna

I. General Provisions

These Regulations define the terms under which reservations and rentals of accommodation in selected apartments can be made. Making a reservation is equivalent to accepting the provisions of the Regulations. The agreement between the Client and the Landlord is concluded at the time of booking online, via email, or by phone.

II. Reservation

1. To make a reservation, the Client books a stay for the selected period. A confirmation of the preliminary apartment reservation will be sent to the Client's email. If the deposit payment is not confirmed within the deadline specified in the reservation confirmation, the Landlord reserves the right to cancel the reservation.

2. The reservation confirmation sent by the Landlord includes:

a) The Client's stay dates

b) The rental fee amount

c) Information on the deposit amount

d) Bank account details

e) General reservation terms

3. After receiving the deposit for the reservation, the Client will receive an email confirming the payment and providing contact details of the reception staff responsible for handing over the apartment keys. The deposit is non-refundable in accordance with Article 394 of the Civil Code.

4. To guarantee a reservation under flexible terms, a deposit payment is required as follows:

• 30% of the total reservation value at the time of booking.
• 70% of the reservation value 14 days (low season) or 30 days (high season and special periods) before the planned arrival.
• If booking within a shorter period before the planned arrival, a 100% deposit is required.
The reservation can be canceled free of charge up to 14 days before arrival. After this period, 100% of the deposit is retained.
• For stays planned during high season and special periods (e.g., holidays, winter breaks, long weekends, New Year's Eve), the reservation can be canceled free of charge up to 30 days before arrival. After this period, 100% of the deposit is retained.
• In case of cancellation, the prepayment will be refunded within 7 days of the cancellation request.

5. The non-refundable offer is intended for those who are certain of their stay, with no possibility of free cancellation or modification, but with a guaranteed lower price. A reservation payment of 100% of the booking value is required.

III. Rental Agreement Terms

1. Renting an apartment includes all utility fees, disposable items available in the apartment (cleaning products

and toiletries), and services accessible to guests.

2. The hotel day starts at 4:00 PM on the arrival day and ends at 11:00 AM on the departure day.

3. Early check-in on the day of arrival depends on the current occupancy of the facility and is assessed individually by the Landlord. Regardless of the Landlord’s goodwill, early check-in cannot be guaranteed in advance. To secure early check-in, an additional individually agreed fee must be paid.

4. Extending the hotel day depends on the current occupancy and is assessed individually by the Landlord. Regardless of the Landlord’s goodwill, a late check-out cannot be guaranteed in advance. To secure late check-out, an additional individually agreed fee must be paid.

5. The Landlord provides services in the selected apartment according to its category and standard. If the guest has any concerns regarding service quality, they should report them immediately to the Landlord’s service office.

6. The Client must promptly notify the Landlord of any incidents that may result in material damage to the property owner or pose a risk to other guests staying at the facility.

7. The Client may use the apartment only for residential purposes and may not sublet it to third parties.

8. By booking the apartment, the Client agrees to the service fee specified in the reservation confirmation.

9. A child under the age of three sleeping in a bed with adults or in their own crib without requiring additional bedding stays free of charge. Other children are charged according to the reservation terms.

10. In Białka Tatrzańska, a local tax of up to 3 PLN per person per night applies, which is not included in the accommodation price.

11. For selected apartments, the Client is entitled to a free parking space on the premises. The management is not responsible for damage to or loss of the guest’s vehicle left in front of the building or in an unsecured parking lot.

12. Check-in after 10:00 PM and check-out before 8:00 AM must be arranged in advance with the resident responsible for key handover/collection or with the reception. Arrivals and departures between 10:00 PM and 8:00 AM are subject to an additional fee of 80 PLN.

IV. Client's Responsibilities

1. The actual number of people staying in the apartment is limited to the number specified in the reservation confirmation. The Client is required to inform the Landlord of any changes in the number of guests staying in the rented apartment. If the apartment is used in violation of the reservation terms, the Landlord may refuse check-in and key handover. In such a case, the Client is obligated to cover the full cost of the reservation.

2. The Client must notify the Landlord in advance if an additional person will be staying in the apartment. The Landlord reserves the right to refuse additional guests if the total number exceeds the technical capacity of the apartment. Additional guests will be charged 100 PLN per person per night.

3. The Client is required to maintain good neighborly relations. Quiet hours apply within the facility from 10:00 PM to 6:00 AM. Failure to comply with quiet hours will result in immediate eviction without a refund.

4. The Client and their guests are responsible for any damages caused within the rented apartment, common areas, and the premises. The Client must immediately report any damages to the Landlord and is obligated to cover the repair costs.

5. Guests are required to present a photo ID to the Resident for identity verification. If the guest refuses to provide an ID in a manner that allows check-in, the Resident is obliged to deny key handover.

6. The Client is strictly required to follow fire safety regulations on the premises.

7. Children on the playground (swings, sandbox, trampoline, and other equipment) must be supervised by parents or guardians, who bear full responsibility for the child.

V. Additional Services

1. 1. Pets are allowed only upon prior notification of the reception. A 50 PLN per night fee applies.

2. A baby crib is available for an additional 20 PLN per night.

3. Losing the apartment keys will result in a 200 PLN penalty.

VI. Reservation Changes

Modification of a reservation after it has been made is only possible through an individual agreement with the Landlord. Approval of the reservation modification will be confirmed via email.

VII. Transfer of Client's Rights and Obligations to Another Person

The Client may transfer all their rights related to the reservation to another person, provided that this person also assumes all the obligations arising from the reservation. In such a case, the Client must immediately inform the Landlord about the change, providing the personal details of the person taking over the rights and obligations under the contract. The new person must confirm this transfer via email, updating the reservation with the necessary personal and payment details.

VIII. Force Majeure

1. The parties may be exempted from liability for failure to fulfill or improper fulfillment of the contract if it results from an event of force majeure.

2. For the purposes of this contract, "force majeure" refers to any event preventing the fulfillment of obligations that is beyond the control of the parties, could not have been foreseen at the time of contract conclusion, and could not have been prevented. This includes, but is not limited to: natural disasters, a state of emergency, martial law, new legislation or administrative decisions, technical failures affecting contract execution, and any other similar events. If such events prevent either party from properly executing the contract, the party seeking exemption from liability must immediately notify the other party in writing about the force majeure event justifying such exemption.

IX. Governing Law

The governing law for disputes between the Owner and the Client shall be Polish law. Any disputes will be settled by the court competent for the Landlord's registered office.

X. Processing and Protection of Personal Data

We inform you that the data from completed reservations will be processed by Górska Grupa Inwestycyjna Mastalski Matanyj Sp.J, as the data controller, to the extent necessary for check-in purposes, fulfillment of legal obligations (including tax-related duties), and for securing the company’s legitimate interests, such as pursuing any potential financial and non-financial claims or defending against claims from third parties.

We inform you that you have the right to access, rectify, delete, or restrict the processing of your data, the right to object to processing, as well as the right to data portability. Please note that providing the requested data is necessary for completing the reservation process. Failure to provide this data will make it impossible to fulfill check-in requirements. Additionally, we inform you that in relation to the processing of personal data, you have the right to file a complaint with the President of the Office for Personal Data Protection (Urząd Ochrony Danych Osobowych) at ul. Stawki 2, 00-193 Warsaw, Poland.

XI. Monitoring

Monitoring has been installed on the premises of Rezydencja Słoneczna.

1. Purpose of Monitoring
1.1. The purpose of the monitoring system is to enhance the safety of individuals present on the property managed by the housing community and to protect the assets of the housing community.

2. Scope and Coverage of Monitoring
2.1. Recordings from the video surveillance system include only video images captured by cameras; audio is not recorded or stored.
2.2. The monitored areas include the premises surrounding the buildings at Środkowa 239s Street, Białka Tatrzańska, main entrances to buildings, corridors, the waste collection area, and other common property areas.
2.3. The video surveillance system consists of exterior and interior cameras, recording devices storing video footage, monitors for video playback, and a monitoring station receiving footage from the cameras and recorders. The system components may be upgraded, replaced, or expanded as necessary.
2.4. The monitored areas are marked with pictograms indicating the presence of cameras in the monitored locations.

3. Monitoring Usage Rules
3.1. The administrator of the monitoring system is the Housing Community of Rezydencja Słoneczna, located at Środkowa 239s Street, Białka Tatrzańska.
3.2. A third-party entity, contracted by the Housing Community, is responsible for the technical maintenance and servicing of the monitoring system.
3.3. The entity authorized to process personal data, based on a data processing agreement, is the property administrator (property manager). This entity is responsible for the proper operation of the monitoring system and has direct access to the equipment used for recording, storing, sharing, and deleting footage
3.4. Video surveillance is conducted 24/7.
3.5. Monitoring system equipment used for recording, reviewing, sharing, and deleting footage is secured against unauthorized access in a designated room within stairwell no. … (access is restricted to individuals authorized by the Housing Community Board).
3.6. Video footage is stored for no longer than seven days from the date of recording.
3.7. Copies of video recordings are made by the property manager. The recorded medium should be labeled and secured against damage, destruction, loss, or unauthorized access and stored in the office of the Housing Community Board.

4. Access to Monitoring Footage
4.1. The following entities and individuals have access to video surveillance footage:
• Members of the Housing Community Board,
• The property manager and employees of the external entity contracted for data processing and required to implement appropriate technical and organizational measures ensuring data protection,
• The Data Protection Officer, Deputy Data Protection Officer, or their authorized representatives.
4.2. Video surveillance recordings are only shared upon written request with authorized entities, such as the Police, Prosecutor's Office, or Courts, as part of their official proceedings.
Recordings are not shared with private individuals to prevent potential violations of third-party rights and freedoms.
4.3. If justified by requests from individuals or the aforementioned authorities, such as when footage may serve as evidence in legal or administrative proceedings, the retention period of the footage may be extended until the conclusion of the proceedings.
4.4. An individual or authority requesting the preservation of surveillance footage for future proceedings may submit a written request to the Housing Community Board within three days from the recorded event. Requests submitted after this period do not guarantee footage retention, as the recordings may have already been deleted.
4.5. Requests for footage preservation must specify the approximate date and time of the incident; otherwise, locating the relevant footage may not be possible.
4.6. A copy of the requested footage is made by the entity managing the monitoring system (property manager) upon a written request from the Housing Community Board. The copy must be properly labeled, including the copy number, date of creation, data source, recording date and time.
4.7. The copy is stored securely to prevent unauthorized access. The property manager maintains a register of created and shared copies, recording the request date, copy number, data source, recording date and time, date of copy creation, name of the person who made the copy, information about its issuance or destruction, and details of the recipient.
4.8. Copies are stored for one month unless collected by the requester. After this period, they are destroyed.

4.9. The costs of extracting and securing monitoring recordings are covered by the requesting party.

5. Final Provisions
5.1. Personal data recorded by the video surveillance system is protected, does not constitute public information, and is considered confidential in accordance with data protection regulations. It is not made available to unauthorized entities.
5.2. Individuals who have access to live footage or archived recordings must comply with legal regulations regarding personal data protection. The Housing Community Board will issue relevant authorizations to these individuals for data processing, and contracts will be signed with external entities for data processing compliance.

Lessor:

Górska Grupa Inwestycyjna Mastalski Matanyj Sp. J

Ul. Chyców Potok 26 p.2, 34-500 Zakopane

NIP: 736-173-05-74

I consent / do not consent * to receiving commercial information from the Administrator, Górska Grupa Inwestycyjna, headquartered in Zakopane, at Ul. Chyców Potok 26 p.2, in accordance with the Act of July 18, 2002, on the provision of electronic services.

I consent / do not consent * to the processing of my personal data by the Administrator, Górska Grupa Inwestycyjna, headquartered in Zakopane, at Ul. Chyców Potok 26 p.2, for marketing purposes.

Providing this data is voluntary. The basis for processing is my consent. I have the right to withdraw my consent at any time. Withdrawal of consent does not affect the legality of processing carried out based on consent before its withdrawal. Personal data will be processed until consent is withdrawn. I have the right to request access to my personal data from the Administrator, to rectify, delete, or restrict its processing, as well as the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).

We inform you that the data from the registration agreement will be processed by Górska Grupa Inwestycyjna as the administrator to the extent necessary for registration purposes, fulfillment of legal obligations (including tax obligations), and to secure our legally justified interests in pursuing any financial and non-financial claims and defending against potential claims from other parties. The data will be processed for the duration of the service and for an additional 10 years, but not shorter than the statute of limitations for potential claims. The data will not be shared with third parties, except for entities providing direct services to the Administrator.

You have the right to access, rectify, delete, or restrict the processing of your data, the right to object to processing, and the right to data portability. Providing this data is necessary for registration purposes; failure to provide it will prevent registration. You have the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw) regarding the processing of personal data.

Smoking cigarettes and tobacco products is strictly prohibited on the premises, including in the apartments, in accordance with the Act of April 8, 2010, amending the Act on Health Protection against the Consequences of Tobacco and Tobacco Product Use and the Act on the State Sanitary Inspection (Journal of Laws No. 81, item 529).

Violation of the smoking ban in the apartment constitutes the tenant's agreement to cover the cost of room deodorization in the amount of 500 PLN.

Complaint Handling Procedure

For individual customers (Consumers)

of Rezydencja Słoneczna

1. Górska Grupa Inwestycyjna Mastalski Matanyj Spółka, headquartered in Zakopane, ul. Chyców Potok 26 p.2 (34-500), registered in the National Court Register (KRS) kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Division of the National Court Register under KRS number 0000782149, NIP 7361730574, represented by partners:

- Kamil Mastalski

- Wojciech Matanyj

(hereinafter referred to as "Apartamenty Rezydencja Słoneczna"), handles complaints submitted by Customers in the manner and within the deadlines specified in this Procedure, unless the legal relationship between the Customer and Rezydencja Słoneczna (e.g., contract) states otherwise.

2. Definition of "Customer": A consumer within the meaning of the Civil Code of April 23, 1964 (Journal of Laws of 2014, item 121) who uses the services provided by Rezydencja Słoneczna and submits a complaint.

3. Definition of "Complaint": A written statement or an email (regardless of the title) submitted to Rezydencja Słoneczna regarding the violation of Customer rights related to the use of services offered by Rezydencja Słoneczna. The complaint must include information that allows the Customer's clear identification, as well as contact details and a detailed description of the complaint.

4. Written complaints should be sent to: Górska Grupa Inwestycyjna Mastalski Matanyj Ul. Chyców Potok 206, PII, 34-500 Zakopane. Electronic complaints should be sent via email to: rezerwacja@gorskagrupa.pl

5. The Customer should submit a complaint as soon as possible after becoming aware of the circumstances causing concerns to ensure a reliable and efficient resolution.

6. Upon receiving a complaint, Rezydencja Słoneczna will take steps to investigate it. An authorized employee may contact the Customer if additional details or clarification are required.

7. Complaints are processed in writing (or via email, if the complaint was submitted electronically).

8. The complaint response will include:

a) A factual and legal justification unless the nature of the allegations does not require it.

b) Information about the reported issue, referencing relevant contract provisions or applicable facility regulations, unless unnecessary.

c) The name of the person providing the response.

9. A response to a Customer's complaint will be provided as soon as possible, no later than 14 days from the date of submission.

10. Any decision to provide compensation or a refund to the Customer must receive approval from the Management Board of Górska Grupa Inwestycyjna.

- Kamil Mastalski

- Wojciech Matanyj

11. Financial claims or other compensation payments to the Customer will be processed promptly, but no later than 30 days from the date of complaint resolution, based on the decision of the Management Board.

12. The Customer retains the right to file a legal claim regarding the complaint before a common court in accordance with applicable legal provisions.